Filters and search options not working

Candidates encountering issues with filters and search options not working when searching for jobs can be a frustrating experience. Here’s a guide on how to address this problem in the Dutybell knowledgebase to assist candidates effectively:

1. Clear Browser Cache and Cookies:

Start by advising candidates to clear their browser’s cache and cookies. Accumulated data can sometimes interfere with website functionality, including search options.
2. Browser Compatibility:

Inform candidates that the choice of web browser can affect the performance of a website. Recommend using a modern, up-to-date browser for optimal functionality.
3. Disable Browser Extensions:

Some browser extensions or add-ons may conflict with the website’s functionality. Suggest candidates disable any extensions temporarily to see if this resolves the issue.
4. Check Internet Connection:

A stable internet connection is essential for the proper functioning of web features. Candidates should ensure they have a reliable internet connection.
5. Mobile vs. Desktop:

Explain the differences between mobile and desktop experiences. Certain features may be more accessible or optimized on a specific platform.
6. Supported Devices:

Specify the supported devices, operating systems, and browser versions for the best user experience. Candidates should ensure their device and software meet these requirements.
7. Filter Usage Instructions:

Provide a step-by-step guide on how to use filters effectively, including how to set criteria, apply filters, and clear previous selections.
8. Location-Based Filters:

Explain how location-based filters work and that candidates should ensure they’ve entered the correct location to receive accurate results.
9. Job Category Filters:

Instruct candidates on how to use category filters to narrow down their job search. Explain the categories available and how to select them.
10. Keyword Search:

Encourage candidates to use keyword search when filters aren’t providing suitable results. Explain how to enter relevant keywords to find specific job listings.
11. Job Alert Setup:

Suggest that candidates set up job alerts to receive notifications when new job listings matching their criteria become available. This can be an alternative to filters.
12. Contact Support:

Provide contact information for Dutybell’ customer support, including phone numbers and email addresses. Encourage candidates to reach out for personalized assistance if filter issues persist.
13. Account Compatibility:

Ensure candidates have an eligible account type (e.g., job seeker) to access certain features. If their account type is incorrect, guide them on how to update it.
14. Privacy and Cookies Settings:

Recommend checking browser privacy and cookie settings to ensure they don’t block essential website functionality.
15. Updates and Maintenance:

Inform candidates if the website is undergoing maintenance or updates that may affect filter and search options temporarily. They should check back later.
16. Use Advanced Search:

For candidates looking for specific job listings, guide them on how to use advanced search options to further refine their results.
A comprehensive knowledgebase should offer clear, step-by-step instructions and troubleshooting advice to help candidates resolve filter and search option issues efficiently. By providing this guidance, Dutybell can enhance the user experience for job seekers and address any potential challenges they may encounter during their job search.