Error messages when posting

Dealing with error messages when posting job listings is crucial to help employers successfully publish their jobs on the Dutybell platform. Here’s a guide on how employers can resolve error messages encountered during the job posting process in the Dutybell knowledgebase:

1. Understand the Error Message:

Explain to employers that the first step is to carefully read and understand the error message. It may provide specific information about what went wrong.
2. Check Mandatory Fields:

Instruct employers to review the job posting form and ensure that all mandatory fields are filled out. Missing information in required fields can trigger error messages.
3. Data Validation:

Describe that error messages can result from data validation issues. Employers should make sure the information provided meets the platform’s formatting and character requirements.
4. Internet Connection:

Suggest checking the internet connection’s stability. A weak or interrupted connection can cause data submission errors.
5. Clear Browser Cache:

Recommend clearing the browser cache and cookies to resolve potential data submission errors caused by stored data.
6. Disable Browser Extensions:

Advise employers to temporarily disable any browser extensions or add-ons that might interfere with the job posting process.
7. Retry the Submission:

Encourage employers to click the “Retry” or “Submit” button after receiving the error message. Sometimes, the error may be temporary.
8. Review Posting Guidelines:

Remind employers to review the job posting guidelines and policies of Dutybell to ensure that their listings comply with the platform’s terms.
9. Contact Support:

Instruct employers to contact Dutybell support if they continue to experience error messages during posting. Share the contact details and support channels.
10. Save as Draft:
– If the platform allows it, recommend saving the job posting as a draft periodically to avoid losing work in case of errors.

11. Upload File Issues:
– Address any issues related to uploading files or attachments (e.g., resumes, company logos) to job listings. Ensure file formats and sizes meet the platform’s requirements.

12. Mobile App Posting:
– If Dutybell has a mobile app for posting jobs, guide employers on how to use the app for creating job listings.

13. Mobile Browser Posting:
– Explain that employers can also use mobile web browsers for posting jobs if they don’t have access to the app.

14. Monitoring System Status:
– Suggest employers check the platform’s status page for any ongoing system issues or outages.

By providing a comprehensive guide on resolving error messages during job posting, Dutybell can assist employers in successfully publishing their job listings on the platform, reducing disruptions in their recruitment efforts.