Issues related to job listings and promotions
When employers encounter issues related to job listings and promotions in the context of billing and payments on the Dutybell platform, it’s crucial to provide guidance on addressing these concerns. Here’s a guide for addressing such issues in the Dutybell knowledgebase:
1. Billing and Payment Overview:
Begin by explaining the relationship between billing and job listings/promotions. Clarify that employers may experience billing-related problems when promoting job listings.
2. Review the Billing Statement:
Advise employers to review their billing statement to check for any discrepancies or unexpected charges related to job listings and promotions.
3. Check Promotion Settings:
Instruct employers to verify the settings of their job promotions, including the duration and budget, to ensure that they align with their expectations.
4. Promotion Results:
Explain that the effectiveness of job promotions can vary, and employers may need to monitor the performance of their promoted listings.
5. Payment Methods:
Remind employers to ensure that their payment methods, such as credit cards or billing profiles, are up to date and valid.
6. Payment History:
Encourage employers to review their payment history to track past transactions related to job listings and promotions.
7. Contact Support:
Provide contact information for Dutybell support and recommend that employers reach out for assistance with billing and payment-related issues.
8. Billing Discrepancies:
If employers believe they have been overcharged or have identified discrepancies in their billing, guide them on how to report these issues to the support team.
9. Refunds and Adjustments:
Explain Dutybell’ policy regarding refunds or adjustments for billing errors or discrepancies, and provide information on how to request them.
10. Promotions Performance Analysis:
– Offer tips for employers to analyze the performance of their promoted job listings and make data-driven decisions.
11. Budget Management:
– Share strategies for effectively managing their budget for promotions to maximize their reach and impact.
12. Job Listings and Promotions Documentation:
– Include links to relevant platform documentation and FAQs that explain how billing and payments are tied to job listings and promotions.
13. Troubleshooting Payment Methods:
– If employers encounter payment method issues, provide a troubleshooting guide for resolving common payment problems.
14. Disallowed Promotions:
– Clarify any policies or guidelines on promoting certain types of job listings to ensure employers adhere to platform rules.
By providing a comprehensive guide on addressing job listings and promotions-related billing and payment issues, Dutybell can assist employers in managing their expenses and optimizing the promotion of their job listings effectively.