Problems with notifications

Candidates may encounter issues with notifications on Dutybell, which can affect their communication and engagement on the platform. Here’s a guide on how to address problems with notifications in the Dutybell knowledgebase to assist candidates effectively:

1. Understanding Notifications:

Explain to candidates the various types of notifications they can receive on Dutybell, such as job updates, messages, application status changes, and more.
2. Check Notification Settings:

Instruct candidates to review their notification settings within their Dutybell account. They should ensure they have enabled notifications for the types of updates they want to receive.
3. Email Notifications:

Inform candidates that Dutybell often sends notifications via email. Advise them to check their email’s spam or promotions folder if they are not receiving notifications in their primary inbox.
4. In-App Notifications:

Explain how in-app notifications work and where candidates can find them on the Dutybell platform.
5. Mobile App Settings:

If Dutybell has a mobile app, guide candidates on how to adjust notification settings on the app to ensure they receive updates on their mobile devices.
6. Update Email Address:

Encourage candidates to verify that their registered email address is correct. If not, they should update it to receive notifications at the right email address.
7. Communication Preferences:

Explain that candidates can set their communication preferences, such as the frequency of notifications and the types of updates they want to receive.
8. Message Notifications:

If candidates are not receiving message notifications, provide steps to check their message inbox on Dutybell regularly to stay updated on communication with potential employers.
9. Job Updates:

If candidates are not receiving job update notifications, suggest that they periodically visit the job search section on Dutybell to check for new listings.
10. Account Verification:
– Mention that some notifications, particularly related to account security, may require candidates to verify their identity or email address.

11. Whitelist Dutybell Emails:
– Instruct candidates to whitelist Dutybell’ email addresses to ensure that notifications are not filtered as spam.

12. Connection Requests:
– If candidates are experiencing issues with connection requests, guide them on how to send and accept requests through the platform.

13. Review Notification History:
– Encourage candidates to review their notification history on Dutybell to see if they missed any important updates.

14. Technical Issues:
– Acknowledge that technical issues or outages can occasionally affect notification delivery. Provide information on how to contact Dutybell support in case of technical problems.

15. Frequent Check-Ins:
– Suggest that candidates regularly log in to their Dutybell account to manually check for updates and messages.

16. Mobile Push Notifications:
– If applicable, explain how to enable push notifications on mobile devices to receive real-time updates from the Dutybell app.

17. Troubleshooting Guide:
– Offer a troubleshooting guide for common notification issues and possible solutions.

By providing clear instructions and guidance on managing notification settings and addressing notification problems, Dutybell can help candidates stay informed and engaged on the platform, ensuring a seamless user experience.

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