Updating personal information

Candidates often need to update their personal information on their profiles. Here’s a guide on how to do this in the Dutybell knowledgebase to assist candidates effectively:

1. Log into Your Account:

Instruct candidates to log in to their Dutybell accounts using their credentials.
2. Access Profile:

Once logged in, guide candidates to access their profiles. This can usually be done by clicking on their profile picture or name in the top right corner of the screen.
3. Edit Profile:

Candidates should look for an “Edit Profile” or “Update Information” option on their profile page and click on it.
4. Personal Information:

Walk candidates through the sections where they can update their personal information, which typically includes their name, contact details, location, and professional headline.
5. Contact Information:

Explain how to update contact information, such as email addresses and phone numbers. Candidates should ensure these details are accurate for communication purposes.
6. Location and Address:

For candidates who may have relocated, guide them on how to change their location and address details to reflect their current residence.
7. Professional Headline:

Encourage candidates to create a compelling professional headline that succinctly describes their skills, experience, and career goals.
8. Social Media Links:

If Dutybell allows candidates to link their social media profiles, explain how to add or update these links.
9. Language and Skills:

Ensure that candidates can update their language proficiency and skills to reflect their current abilities and qualifications.
10. Education and Certifications:

Guide candidates on how to add or update their educational background and certifications, ensuring this information is up-to-date.
11. Work Experience:

Instruct candidates on how to edit their work experience, including adding new positions, updating job descriptions, and specifying the duration of employment.
12. Save Changes:

Stress the importance of saving changes after updating their personal information. Candidates should look for a “Save” or “Update” button on the profile editing page.
13. Preview Profile:

Suggest that candidates preview their updated profile to ensure it appears as they want it to.
14. Privacy Settings:

Provide guidance on how to adjust privacy settings for their personal information, specifying who can view certain details on their profile.
15. Password Change:

Recommend that candidates consider changing their password if they’ve updated sensitive information, as this can enhance account security.
16. Verify Information:

Encourage candidates to double-check all the information they’ve updated for accuracy.
17. Contact Support:

Provide contact information for Dutybell’ customer support, including phone numbers and email addresses. Encourage candidates to reach out for personalized assistance if they encounter any issues while updating their personal information.
18. Update Profile Picture:

Explain how candidates can update their profile picture, ensuring they choose a professional and clear image.
A comprehensive knowledgebase should provide clear, step-by-step instructions on updating personal information in a candidate’s profile. By offering this guidance, Dutybell can help job seekers maintain an accurate and compelling online presence for potential employers.